Our call center is open Central Standard Time
7:30 AM - 8:00 PM - Monday - Saturday
9:30 AM - 8:00 PM - Sunday

By Phone
1-866-393-5444 (Toll-free in U.S. and Canada)

By Email
CustomerService@csr.payless.com

By Mail
Payless.com
Payless ShoeSource® Customer Service
3231 SE 6th Avenue
Topeka, KS 66607

My Account
register
password help
update info
email opt-in/ opt-out

Product Information
about Unforgettable Moments
about Lela Rose
color swatches
product care

Fit Finder
shoe sizes
measurement tips & tools
size charts

Making a Purchase
special occasion planner
how to order (in-store, online or by phone)

Checkout
checkout process
pricing, sales tax & coupons

Shipping & Order Status
delivery options
order status
free shipping

Returns & Exchanges
online return policy
in-store return policy

Privacy, Security and Web Info
privacy policy
terms of service
security guarantee