What is our privacy policy?
We value your business and respects your privacy. We seek to provide products, services, and offers of value to you and your family. We collect information from our interactions with you, other customers and other parties to help us achieve this goal. Because of our commitment to your privacy, we do not sell or rent your information to other companies. As described in this privacy policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf.
We have made this privacy policy available to you in order to let you know what kind of information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. Our policy also describes the choices that you can make about the way your information is collected and used.
If you have additional questions, or would like further information about our privacy policy, please contact our Customer Service Center in any of three ways:
- Send us an email at: CustomerService@csr.payless.com
- Call us at: 1-877-452-7500 (Toll-free in U.S. and Canada) 7:30 AM - 8:00 PM CST Monday - Saturday
9:30 AM - 8:00 PM CST Sunday - Write to us at:
Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
Eastborough, Inc.
This site, UnforgettableMoments.com, is controlled and operated by Eastborough, Inc., an affiliate of Payless ShoeSource, Inc.®, from its offices located at 3231 SE Sixth Street, Topeka, Kansas 66607. The phone number to contact Customer Service is (toll free in the U.S. and Canada) 1-877-474-6379 (7:30 AM - 7 PM, Central Time, Monday - Saturday; 9:30 AM - 6 PM Sunday). If you are an APO/FPO customer, please contact customer service at 785-233-5171. Eastborough, Inc. makes no representation that the information in this site is appropriate or available for use in locations other than the United States. If you choose to access this site from a location outside the United States, then you do so on your own initiative and you are responsible for complying with any applicable local laws.
What kind of information does unforgettablemoments.com collect?
unforgettablemoments.com collects information such as your name, email and postal address, phone and credit card numbers from you when you visit unforgettablemoments.com, make a purchase, save your information, submit a question to customer service, or participate in a sweepstakes, contest, promotion or survey.
We maintain a record of your product interests and purchases and may secure information about you from our joint marketing partners, and from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties.
When you submit a question to customer service, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.
Whenever you browse unforgettablemoments.com, Payless ShoeSource automatically receives and records information, such as your IP address, browser type, domain name and specific unforgettablemoments.com web pages through which you click.
We use an email delivery and marketing company to send email that you have agreed to receive. Web beacons and cookies are used in those email messages and at our website to help us measure the effectiveness of our advertising and how visitors use our site. You can "opt out" of email cookies by clicking here.
We use a third party to serve ads on our behalf across the Internet. This third party may collect anonymous information about your visits to our website. The third party reports the anonymous data they collect on our behalf back to us, which we link to our customer's personally identifiable information for the purposes of better serving you. When we merge this data, it is treated under this policy as personally identifiable information as described above. This is primarily accomplished through the use of a technology device, commonly referred to as a Web beacon or an Action Tag, which we place on various web pages within our website or in an email that allows the third party to collect anonymous information. This third party may use information about your visits in order to provide ads about goods and services of interest to you. If you would like more information about this practice, and your choices as they relate to this practice, click here.
How does unforgettablemoments.com use my information?
The primary purpose for collecting personalized information is for unforgettablemoments.com to provide you with a safe, efficient and beneficial online experience. We may use your personal information for the purpose of improving our services and our web site's content and layout, to inform you about future marketing, service updates and promotional offers, communicate your indicated preferences, and to verify other information. unforgettablemoments.com may also use your information to provide services and customer service as well as to correct problems, resolve disputes and collect fees.
When you purchase items from unforgettablemoments.com, we use your personal information to process and fulfill your order, send you emails to notify you of your order status, or to contact you by phone, postal mail or email if we have questions regarding your order or purchase.
When you make a purchase at unforgettablemoments.com, we may use your information to send you information and updates about new products, special sales and promotions related to your purchase, and to help us learn more about your shopping preferences. We use both your email and postal addresses to send you marketing communications. You always have the choice not to receive marketing communications.
If you participate in a sweepstakes, contest or promotion, we may use your personal information to contact you via emails, postal mail or telephone regarding our products, services, contests and promotions. You always have the choice not to receive marketing information or calls. However, we may still need to contact you, for example, to notify you of winnings and to fulfill promotional obligations.
When you browse our website or make a purchase online, we collect information on your IP address, browser type, domain name and specific unforgettablemoments.com web pages you visit. This information is used in aggregate to help us look for trends so that we can improve our website and your unforgettablemoments.com experience. These statistics may also be used in communications, such as our annual report.
unforgettablemoments.com may also use third party advertising companies to place advertising on other web sites. These advertising companies collect anonymous information about your visits to these web sites or interaction with our email through the use of “web beacons”. This technology allows them to use information about your visits to help us serve you better. unforgettablemoments.com also uses web beacons to review how visitors navigate our website or interact with our email advertising.
Does unforgettablemoments.com share my information with third parties?
unforgettablemoments.com does not sell or rent your personal information to third parties for their marketing purposes. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services.
unforgettablemoments.com may use third-party companies to assist in collection and analysis of data collected through the use of web beacons, but at no time is your personally identifiable information accessed or shared with non-affiliated companies through one of these web beacons.
unforgettablemoments.com may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.
Additionally, unforgettablemoments.com may also share your personal information with outside companies that perform services specifically for unforgettablemoments.com. For example, we may retain an outside company to create and distribute a direct mail or email offering. In these situations, the outside company is performing work for unforgettablemoments.com, and unforgettablemoments.com takes appropriate steps to ensure your privacy and that your information is used only to provide the services requested by us, and not for other purposes.
unforgettablemoments.com may also disclose said information to third parties to whom you explicitly ask us to send your information.
In the unlikely event of a sale of some or all of our business, unforgettablemoments.com will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.
unforgettablemoments.com reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as is necessary to protect the property, interests and rights of unforgettablemoments.com, its affiliates and others.
How do I access, change or delete my account information?
To change your account information, click here and sign in. Choose any of the menu choices to update your personal information. If you would like to have your account removed from unforgettablemoments.com, please contact unforgettablemoments.com Customer Service at 1-866-393-5444,
To unsubscribe from unforgettablemoments.com email, click here. Enter your email address and on the next screen choose Unsubscribe.
If you ask us to remove your name and address from our list, we will maintain your name in a "do not contact" file to ensure that we can honor your request. If may take up to 10 days to process your email request, and six to eight weeks to process your postal mail request, during which time you may continue to receive communications from Payless ShoeSource.
You can update your unforgettablemoments.com contact information:
- Send us an email at: CustomerService@csr.payless.com
- Call us at: 1-877-452-7500 (Toll-free in U.S. and Canada) 7:30 AM - 8:00 PM CST Monday - Saturday
9:30 AM - 8:00 PM CST Sunday - Write to us at:
Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
How does unforgettablemoments.com protect kids' privacy?
unforgettablemoments.com is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.
What are cookies and how does unforgettablemoments.com use cookies on its site?
Cookies are small pieces of information stored by your browser on your computer's hard drive. Through the use of cookies we collect data, such as your IP address, browser type, domain name and specific unforgettablemoments.com web pages through which you click.
We use cookies to customize your shopping experience making it more efficient, convenient and personalized, and for our own internal business purposes. unforgettablemoments.com does not store personally identifiable information in your cookie.
Cookies are not required for you to browse our site; however, they are required to add items to your shopping cart and for you to place an order.
Cookies can be modified or disabled through your browser options. If you turn off cookies in your browser, we will not be able to recognize you as a registered user and allow you access to your account information, including items stored in your shopping bag. If you need assistance, please refer to your browser's detailed help files.
What about links to other web sites and services?
The unforgettablemoments.com website may contain links to other sites. You should review those site policies before providing any personal information, as we do not control the privacy policies or practices of these web sites. unforgettablemoments.com provides links solely for the convenience and information of our visitors. We do not share your information with other parties.
How does unforgettablemoments.com protect my privacy?
We want your online shopping to be worry-free, so we limit access to nonpublic customer information only to those employees who need the information to do their jobs. We also inform employees within the Payless ShoeSource family of companies about their responsibility to adhere to our own business ethical standards and confidentiality policies, including the privacy of personal information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.
We use SSL (Secure Socket Layers), the most advanced online ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL.
SSL encrypts your order information to avoid the decoding of that information by anyone other than unforgettablemoments.com. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from "http" to "https" alert you that SSL is active.
VeriSign® has issued unforgettablemoments.com a unique ID, which assures visitors they have reached our authentic site thereby allowing communications to be encrypted for privacy.
Unauthorized Purchase Protection
We endeavor to make every transaction you make at unforgettablemoments.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at unforgettablemoments.com.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, unforgettablemoments.com will cover the entire liability to you, up to the full $50 amount. unforgettablemoments.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at unforgettablemoments.com while using the secure server.
Notice to California Residents - Your California Privacy Rights.
In addition to other rights described in the Privacy Policy, a California resident with whom we have established a business relationship and whom we have disclosed the resident's personal information (for instance name, address, email address, age, occupation, education) to third parties for the third-parties' direct marketing purposes during the preceding calendar year, shall have the right, subject to certain exceptions and our offering you the choice not to have your information shared as described above, to receive the following information within thirty (30) days' of receipt of the request:
A list of the categories of personal information disclosed to such third parties during the immediately preceding calendar year: The names and address of such third parties that received the personal information during the preceding calendar year. All requests for such information must be in writing and sent to: Attention: unforgettablemoments.com Customer Service, 3231 SE 6th Avenue, Topeka, KS 66607
Amendments to our privacy policy.
Payless ShoeSource reserves the right to change our privacy policy as our business changes. If our policy changes we will offer updated privacy policy statements in our stores and post an updated privacy policy on our website. You can tell if this policy has changed by checking the revision date that appears at the end of this policy.
This Privacy Policy was last updated on 09/20/2006.
Effective October 1, 2006
